Universal Terms of service:

These Universal Terms apply to all of our offerings except the download of digital files (e.g. Videos) and E-Books. The order of Physical products like branded merchandise also have different accompanying terms.

To order an Offering, end Customer will enter into a written agreement (an Order Form) with our company (“AI Ops Consulting“) that incorporates these Universal Terms and other Offering-specific addenda.

1. Permitted Use

If the Offering includes Work Product, SAS grants Customer a royalty-free license to use the Work Product. If the Work Product relates to Software or a System, Customer will use the Work Product only in connection with the applicable Software or System and during the Term of the Agreement for the Software or System.

Customer will use the ordered Offering solely for the benefit of its operations in the Territory. If the Territory is global or includes more than one country, then Customer’s Related Entities may also benefit from use of or access to the Offering.

Restrictions

1. All license grants and usage rights are nonexclusive, non-assignable and nontransferable.

2. Customer will not use any Offering or Documentation to: (a) bring an intellectual property infringement claim against AI Ops Consulting; or (b) create or assist a third party in creating an offering that competes with AI Ops Consulting.

3. Customer may use any Documentation only to support Customer’s use of the related Software.

4. Customer will not use any Offering in a time-sharing or service provider arrangement.

5. Users. This Permitted Use section extends to Users. 2.

Agreement Term

Effective Date; Term. The Agreement is effective upon the last date of signature or acceptance of the Order Form and will remain in effect for the Term.

Termination.

If a party breaches the Agreement, the other party may terminate the Agreement if the breach has not been cured after thirty (30) days’ written notice. AI Ops Consulting may terminate the Agreement immediately if Customer violates any intellectual property rights. Obligations in the Agreement that by their nature are continuing survive expiration or termination.

In addition, the terms of the Agreement will continue to apply if AI Ops Consulting continues to provide an Offering to Customer while the parties are in good faith negotiations to renew the Offering. The provision of the Offering during any such negotiation is not fee waived. If the Agreement terminates or expires, Customer will stop using the Offering and delete any media, Product Authorization Codes, or Documentation provided by AI Ops Consulting.

Fees

3.1 Fees. Fees are listed in the Order Form. 3.2 Payment. Payments are due net thirty (30) days. Refunds are not available unless specifically stated in the Agreement. SAS may designate an affiliate or a third party to invoice and/or collect payment on its behalf. 3.3 Upgrades. Customer must contact SAS to change any factor impacting the Pricing Metric or applicable usage or access rights. These changes may result in additional Fees calculated and invoiced based on the date of the change. 3.4 Taxes. Customer is responsible for any applicable taxes, except for taxes based on SAS' income. Unless otherwise stated in the Order Form, Fees do not include taxes. Customer may provide a tax exemption certificate to SAS. SAS will use reasonable efforts to include applicable taxes on SAS’ invoice. Customer will self-assess and pay any VAT, GST or sales tax applicable to Customer’s use of the Offering outside of the US and not included on SAS’ invoice. 3.5 Third Party Payments. Customer may designate a third party to receive invoices and make payments on Customer’s behalf. Customer will be responsible for any related charges assessed by the third party. Payment of all Fees remains Customer’s ultimate responsibility. 4. Technical Support